Returns Policy

Returns Policy

  1. You must inform us within 24 hours of delivery if you receive products that are damaged or have been delivered short of the quantities you ordered.
  2. You must inform us within 7 days of placing your order of non-delivery.
  3. Products ordered in error may be returned provided we receive them in perfect condition and within 5 working days of our delivery of the products to you. Your account will be credited for the products returned and the original delivery costs less a 10% handling fee. For reasons of hygiene and cross-contamination we will not be able to credit you for any opened product.
  4. You will be responsible for the post and packaging costs of returning the products to us for any reason.
  5. Your statutory rights are not affected.
  6. Lamps will not be re-placed after 1 month of purchase.

TO RETURN YOUR ITEMS PLEASE:

  • If you wish to return any products to Maddisons Gel please don’t hesitate to contact us using our contacts page provided on our website.
  • Ensure you include your individual returns reference when returning your items.
  • Ensure the items returned are adequately packaged.
  • We do not accept responsibility for any products returned that are lost or damaged in transit. It is recommended you use a recorded service.
  • However, here at Maddisons Gel we try to resolve any returns with a fast and efficient service. We also find that 95% of any returns can be quickly resolved for you with just a quick phone call to our office ensuring you get a personal service by a member of our team. Getting our customers back to their clients is always top of our list.

If you have any other problems you are welcome to email us at clare@maddisonsgel.co.uk.